One of the key jobs for operations teams is monitoring the health of the IT infrastructure. As that infrastructure evolves and begins to incorporate on-premises as well as multiple cloud-based environments, the monitoring gets increasingly more complex. IT Management as a Service (ITMaaS) is a suite of monitoring and service desk applications delivered through Software as a Service (SaaS).
The applications break into three different categories covering problem management, planning and the monitoring of infrastructure and applications. ITMaaS pulls all the data together into a single dashboard. The customer is able to see where its current problems and bottlenecks are and compare the health of their various system components against calls to the IT Service Desk.
It also provides companies with the ability to track how resources are being used so that they can do capacity and predictive planning. For service providers, it also gives them the detail required to bill customers.
At High Point Solutions we’ve built a best in class IT Management as a Service proposition. To read more about this, click the link below to download our Solution Sheet..