IT Technician Level 1

A HighPoint IT Technician Level 1 position is primarily responsible for providing technical support to our internal users and systems.

Level: Entry Level

Status: FTE

Locations: US-NJ-Sparta

Travel: 5-10%

Role Description

The IT Technician Level 1 position is primarily responsible for providing technical support to our internal users and systems. Secondarily, this position may engage in customer-facing support procedures within the Network Operations Center (NOC), as needed.

RESPONSIBILITIES

Act as first-level technical support for all inbound calls and tickets
Review, assess and complete IT support requests and escalate to Tier 2 support if needed
Diagnose and resolve incident tickets.
Answer inbound calls and resolve incidents for all requests
Track and manage tickets
Create and update trouble tickets as required by standard procedures.
Assist with escalations as requested by Engineers or Management.
Provide timely and effective technical support to meet user’s expectations via telephone or in-person
Ability to troubleshoot and resolve system and network issues i.e. connectivity, applications, Internet, WAN
Additional tasks as directed by management

REQUIReMENTS

CompTIA A+ preferred
Troubleshooting desktop, server, and network issues
Knowledge of Microsoft Office Suite
Administration of Active Directory
Excellent written and verbal communication skills with focus on customer satisfaction
Customer service skills
Proactive approach and good troubleshooting techniques.
Strong problem-solving skills with an emphasis on quick problem resolution.
Be very attentive and detail-oriented.
Ability to focus on multiple tasks simultaneously.

Our Story

HighPoint was established in 1996 and has since become a leading technology partner for some of the world’s most prominent IT vendors. The name “HighPoint” was selected to pay tribute to the High Point Monument which is the highest elevation in the state of New Jersey at 1,803 feet – and is located near the childhood home of the company’s founders, brothers Mike and Tom Mendiburu. HighPoint’s logo features a small triangle inside the “P” which represents the pyramid atop the obelisk found at the peak of High Point State Park.

HighPoint is known as a leader in technology solutions and is consistently recognized by industry experts as a top performer – HighPoint is featured on CRN’s Solution Provider 500 List, is a recent recipient of the Minority Business Supplier of the Year Award by The New York and New Jersey Minority Supplier Development Council, and is frequently honored by its customers, manufacturers, and suppliers as a distinguished partner.

Our unwavering commitment to the health, happiness, and success of our employees is undoubtedly a differentiator for us – we’re proud the many contributions our team makes to the communities in which we work, live, and play.
We believe that being honest, living a life with integrity, and earning the trust of those around us are guiding principles that we should all employ.

Fine Print

To reach as many candidates as possible, HighPoint leverages numerous job boards and employment posting services to get the word out about available positions. To apply from this site, please contact info@highpoint.com.

HighPoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.