Portfolio Manager

UK

Portfolio Manager

Level:  Professional

Status: Full Time

Locations: UK

Travel: 20-30% London or UK based travel expected

Role Description

The Portfolio Manager is a key member of the Services Organization aligned to multiple Customer accounts. Working alongside the Account Manager (AM) and Solutions Architects (SA), the Portfolio Manager will
responsible development and formalization of service opportunities within the accounts into booked projects to be delivered by the Professional Services Team.

 

RESPONSIBILITIES

Growth of the Account(s)
• Has pre-sales experience and is capable and comfortable working with customer teams (both project
and technical) to translate and refine their objectives and requirements into discrete deliverables based
projects
• Has the ability to think creatively when challenged with problems that may not fit into the standard
delivery methodology.
• Commercial awareness with the ability to create a Services Proposals/Statements of work
• Project Management experience (Prince/PMP Qualified) and should have delivered:
• large complex projects/programmes of work and/or
• managed multiple projects simultaneously
• Ability to prioritize time with minimal supervision
• Stakeholder management and reporting
• Escalation management
• Proven ability to develop trusted relationships
• Results driven; does what it takes to get the job done and naturally goes the extra mile
• Extensive and demonstrable leadership skills
• Ability to lead by example and promote the core values of the organization
• Excellent written and verbal presentation skills
• Understanding of technology solutions and how they are delivered Based on services booking from previous years, the Portfolio Manager will be goaled on increasing the
services-based wallet share of the accounts.

This will be based upon 2 metrics:
o Year on year growth of Services margin (%)
o Invoiced Margin $ within the fiscal year, based on the services portion of the overall target revenue
of the non-strategic accounts

Run rate Opportunity Development
The Portfolio Manager will be the point of contact for the Customer’s teams for potential Services
opportunities. As the PoC, the Portfolio Manager will be responsible for owning/supporting the
following:

o Eliciting and qualifying customer requirements
o Support of Proposal creation
o Scoping of effort and deliverables and proposed pricing
o Creation and negotiation of service contracts
o Working with AM/Customer teams to gain approval of SOW’s

For the Active opportunities, the Portfolio Manager will also work with:

o Director of PS for Resource forecasting based on Pipeline. Should it be deemed necessary to go
out to Market, the Portfolio Manager is expected to work with:-
▪ Head of Engineering to formalize a job specification/skills requirement for any
additional Engineering resources and/or
▪ Specialist Technology Partners and/or
▪ Recruitment partners

 

  • Should an external party be required the Portfolio Manager will work with the
    Director of PS on the creation and approval of Supplier Commercials aligned to
    the Customer SOW.

 

Delivery
The Portfolio Manager will be responsible in overseeing all delivery within the account as follows:

o Liaising with all PM’s delivering projects within the account to understand:
▪ Overall Project budget status
▪ Project timeline
▪ Project risks/escalations
▪ Stakeholder Reporting of all projects

  • Regular reporting to the Director of PS of all project statuses including risks, escalations, billing
    forecasting/achieved

Other
• Actively participate in the development and execution of the strategy for the account(s) and for
Professional Services as a whole
• Identify and provide ideas for areas of improvement within the PS department
• Mentoring and developing of Junior Project Managers
• Supporting the Director of Professional Services in new initiatives

Requirements

  • Has pre-sales experience and is capable and comfortable working with customer teams (both project
    and technical) to translate and refine their objectives and requirements into discrete deliverables based
    projects
  • Has the ability to think creatively when challenged with problems that may not fit into the standard
    delivery methodology.
  • Commercial awareness with the ability to create a Services Proposals/Statements of work
  • Project Management experience (Prince/PMP Qualified) and should have delivered:
  • Large complex projects/programmes of work and/or
  • Managed multiple projects simultaneously
  • Ability to prioritize time with minimal supervision
  • Stakeholder management and reporting
  • Escalation management
  • Proven ability to develop trusted relationships
  • Results driven; does what it takes to get the job done and naturally goes the extra mile
  • Extensive and demonstrable leadership skills
  • Ability to lead by example and promote the core values of the organization
  • Excellent written and verbal presentation skills
  • Understanding of technology solutions and how they are delivered

Our Story

HighPoint was established in 1996 and has since become a leading technology partner for some of the world’s most prominent IT vendors.  The name “HighPoint” was selected to pay tribute to the High Point Monument which is the highest elevation in the state of New Jersey at 1,803 feet – and is located near the childhood home of the company’s founders, brothers Mike and Tom Mendiburu.  HighPoint’s logo features a small triangle inside the “P” which represents the pyramid atop the obelisk found at the peak of High Point State Park.

HighPoint is known as a leader in technology solutions and is consistently recognized by industry experts as a top performer – HighPoint is featured on CRN’s Solution Provider 500 List, is a recent recipient of the Minority Business Supplier of the Year Award by The New York and New Jersey Minority Supplier Development Council, and is frequently honored by its customers, manufacturers, and suppliers as a distinguished partner.

  • Our unwavering commitment to the health, happiness, and success of our employees is undoubtedly a differentiator for us – we’re proud the many contributions our team makes to the communities in which we work, live, and play.
  • We believe that being honest, living a life with integrity, and earning the trust of those around us are guiding principles that we should all employ.

Fine Print

To reach as many candidates as possible, HighPoint leverages numerous job boards and employment posting services to get the word out about available positions. To apply from this site, please contact info@highpoint.com.

HighPoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.