Service Operations Administrator
Services Operations Administrator
Role Summary:
You are an integral part of the HighPoint service operations team, responsible for assisting with operations as they pertain to project delivery.
Overview:
You must be flexible and willing to undertake new tasks in a fast-paced, growing organization, with strong attention to detail, as this role acts as an essential hub between internal parties across several departments, with significant impact on customer delivery success and services financial success.
Key Responsibilities
- Set up and close off projects within the operations and PSA systems.
- Add and remove users within the PSA system.
- Work with personnel agencies and contractors for work approval and billing to HighPoint.
- Train new starters on operations and PSA systems and processes.
- Invoice customers and approve invoices from vendors.
- Compile weekly and monthly reports, and complete the monthly financial report.
- Support ad-hoc duties as needed to keep the service operations team running smoothly.
Reporting Structure
- High School Diploma required; College degree preferred.
- 5+ years of working experience, with the ability to work in a fast-paced environment.
- Excellent working knowledge of Microsoft Outlook, Word, Excel, and Adobe Acrobat.
- Ability to learn systems quickly; PSA tool experience desirable.
Skills and Attributes
- Excellent communication, organization, and time management skills, with the ability to multitask and manage multiple day-to-day tasks.
- Comfortable resolving varied issues as they arise, and knows when to ask for assistance to prevent delays.
- Comfortable communicating with and escalating to management when required.
- Flexible and willing to assist with last-minute requests or changes, embodying the HighPoint fundamentals.
What does Success look like in this role?
- Projects set up and closed out accurately and on schedule within operations and PSA systems.
- Monthly invoicing, reporting, and financial reports completed accurately and on time.
- New starters trained effectively and onboarded smoothly.
- A smoothly running hub between internal departments supporting customer delivery success.
Compensation
- Medical, dental, and vision insurance
- 401(k) retirement savings plan
- Company-paid life and disability insurance
- Employee Assistance Program (EAP)
- A variety of voluntary benefit options
Equal Opportunity Employer Statement: High Point Solutions is an equal opportunity employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.
Why HighPoint?
HighPoint isn’t just about technology, it’s about people. Since 1996, we’ve built our reputation on trust, integrity, and delivering outcomes that matter. Our culture is open, collaborative, and relentlessly focused on doing the right thing—for our customers, partners, and employees.
We’re proud of the recognition we’ve earned from clients and vendors, but even prouder of the communities we support and the careers we’ve built. At HighPoint, you’ll be part of a team that believes in honesty, accountability, and ambition—without losing sight of what makes us human.
This isn’t just enterprise sales. It’s about creating long-term partnerships where HighPoint’s culture is as visible as our technology expertise.
Schedule:
Full Time
Experience:
5+ years
City:
Sparta, NJ or Charlotte, NC
Travel: