IT Managed Services
HighPoint has a long heritage in helping customers to maximize their investment in information technology through a comprehensive range of managed services.
For our team it is not just about ‘keeping the lights on’ it is about becoming a seamless part of your IT team and excelling in those areas that you trust in us. Our managed services encompass taking responsibility for the operations of your infrastructure, looking after the administration and assisting you to evolve and transform your infrastructure.
IT teams spend up to two-thirds of their time managing the existing environment and simply ensuring that systems and infrastructure are available to their end-users. We help by taking this burden away from your internal team. We free up their time to focus on innovating and evolving your technology to better serve the business.
Our HighTouch Managed Services takes care of your IT operations. We deliver a set of ITIL based incident, problem and change support services. Our network operations center can monitor your infrastructure around the clock, responding to incidents before they become business affecting and ensuring maximum availability of your infrastructure.
As the single point of operations we can triage issues and identify the root cause, managing third-party vendors as required, to quickly resolve issues.
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We would be more than happy to discuss your specific logistics requirements and how the team at HighPoint can help you with your challenges.
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By truly understanding your IT infrastructure we become a virtual extension of your IT team and assist you with the ongoing administration and management of your environment.
As part of our HighTouch managed services we can take care of the housekeeping, such as network administration, patch management, user configuration and back-up management. We leverage the latest monitoring and analytics tools to meticulously watch-over your infrastructure and proactively optimize performance.
We tailor our managed service to your specific needs, finding the perfect balance of what your team looks after and what tasks HighPoint manage on your behalf.
Our HighTouch managed services not only focus on looking after the IT infrastructure you have in place now but we also focus on helping you to continually evolve this to take the business to where it wants to be.
We constantly look at your current state and analyze performance against your business needs. We take the time to understand the vision and goals of your organization and help you to map out the roadmap for your IT infrastructure that will support these goals.
As a true partner our role is to continually guide and support you, helping you to transform your IT infrastructure, manage change and embrace digitalization.