Leveraging Business Process Automation
As you embrace digitalization, this presents a significant opportunity to redefine processes – to remove manual tasks and to leverage automation to streamline workflow and enable data to pass seamlessly across your organization.
We call this being digital on the inside, reviewing your existing processes and digitally redefining these to remove manual steps, leverage digitalized data and enable your people to focus less on administrative tasks and more where they add the most value.
Every part of your business is likely to have disjointed processes that have evolved over time, such as sequential steps that prevent you from moving at speed and manual tasks that are not just burdensome but are prone to errors.
Taking a step back and documenting processes can often identify a different approach. Understanding each step, the interdependencies of these steps, and the flow of data into systems can help you to see where automation can transform agility. It can also show how by digitalizing workflows you can improve productivity and effectiveness.
CHALLENGES OF RESPONSIBLE IT
Automating Manual Tasks
What tasks do you currently do manually that can be automated? Can data be ingested at source? Can you introduce an element of self-service? Can you eradicate rekeying?
Often processes evolve over time and if you were starting from scratch, you would never take that approach. Can workflow be simplified? Can you remove steps? Can you expedite processes through parallel execution of non-dependent tasks?
Seamlessly Flowing Data
Many processes traverse multiple systems and the flow and integrity of data can be a major challenge. By understanding your processes, you can start to see where the single source of the truth is held and how data can flow seamlessly between systems.
DevOps has shown us that we can quickly innovate solutions to digitalize processes and transform how we work. By rethinking processes with a ‘digital on the inside’ mindset, simple applications can be developed to automate manual tasks, enable self-service and to connect siloed systems.
This may be a self-service portal for your employees, an app for your customers, or business intelligence that can be sliced and diced at will. In many cases, the effort to digitalize is far less than the transformational value it delivers.
The Value We Deliver
We help our customers to review their current business process and to re-imagine these in the digital world to streamline business operations.
By streamlining processes, removing rigidity and enabling your business to adapt faster to changing business needs.
Through automating those manual and time-consuming tasks, enabling your team to focus on those things where they add the most value.
Transformed Customer Experience
By removing the friction in the way things are currently done, eliminating unnecessary steps, and producing the right outcomes, faster.