THE DIGITAL customer EXPERIENCE ERA
Traditionally customer experience revolved around in-person engagement: you met with your customers at the local store, the branch, or the contact centre. It was people engaging with other people to deliver the customer service that helped define your brand value.
We now live and operate in the digital era where more and more customers engage with us online. Their brand experience is no longer judged on their engagement with your people but on interactions with your applications.
What now underpins your customers’ experience are the applications that run on your digital infrastructure. The challenge you now face is how to measure, manage and continually improve this experience.
DIGITAL EXPERIENCE CHALLENGES
How can you establish an understanding of your business-critical applications? How do you gain an overview of the various components, such as application flows, security posture, location and performance – and how do they come together to make the service work?
How can you set up analytics to make sure the application is meeting your needs for performance and security? How can you gain insights to analyze the placement of components in real time to determine whether location is affecting performance?
How can telemetry, performance metrics and thresholds be measured and provided in real-time? How can you compare anomalies against a known baseline? When an anomaly occurs how can you set up alerts to automatically trigger remediation steps?
Application Assurance For A Digital Era
We are helping organizations truly understand their business-critical applications. By achieving this they are then able to learn more about the experience they are delivering to their customers.
HighPoint’s Application Assurance enables you to gain the visibility and insights you need into your digital customer experience. It allows you to put in place a baseline to measure and guarantee experience.
The Value We Deliver
Traditional application performance metrics do not provide the necessary information to understand, measure and assure the best possible customer experience.
We can provide you with visibility into your business-critical applications. We do this by utilizing our people, processes and market-leading technology. You gain a real-time holistic insight into how your applications are operating. This can help assure that you are providing the best possible customer experience.
Exceptional Customer Experience
Having a precise understanding of how your applications operate and perform enables you to proactively assure the user experience. This gives you the opportunity to make your services truly exceptional.
Improved Operational Efficiency
We can help you switch the emphasis from fighting fires to proactively monitoring and improving the performance of business-critical applications. This means more time and increased budgets to spend on delivering real value to your business.
Robust Compliance & Security
We can provide you with component-level visibility of every element, helping accurately map applications and the interactions between them. This ensures that your data is always retained and processed in a fully compliant and secure manner.