Enabling Communication & Collaboration

Collaboration is key. Internally it connects your workforce to drive more efficient and effective working. Whilst externally it is what connects you to your customers, partners and suppliers.

Having a highly effective communication platform in place is essential. This platform needs to connect every part of your organization and enable staff to collaborate in the way they prefer – whether by telephony, video, or messaging.

We help leverage the latest cloud-based telephony and collaboration technology to connect all parts of your business. We utilize unified communications and enterprise collaboration tools, such as Microsoft Teams and Cisco Webex.

Our Solutions

Hosted telephony

Hosted Telephony

We can assist you with the migration to hosted telephony. This will provide you with a ‘software as a service’ (SaaS) based solution to connect every part of your business. With hosted telephony you gain the benefit of a single telephony platform that is not tied to any location. It resides in the cloud and is accessible from your main office, regional locations and even by homeworkers.

This provides you with a highly flexible and scalable solution that can quickly adapt to the changing needs of your business. It is also a highly resilient solution that has business continuity built-in by design.

Unified communications

Unified Communications

By leveraging a hosted unified communications solution you can improve the way your people interact with each other. A corporate-wide directory enables users to quickly find the people they need. The ‘Enterprise Presence’ feature also allows them to see the availability of these people.

Productivity is significantly improved by providing a single platform that can support voice, chat and messaging. This enables your people to collaborate in the way that best meets their needs. It also bridges the worlds of enterprise telephony and mobile devices, providing seamless communication between them.

Want to Discuss Your Collaboration Needs?

There are endless possibilities available now in the world of collaboration technologies.

We would be more than happy to connect you with one of our specialists to explore the solutions that are available to you.

Simply provide us with your details and we will be in touch.

Video conferencing

Enterprise Collaboration

Over recent years collaboration tools, such as Microsoft Teams and Cisco Webex, have become an essential part of how we work. The ability to have face-to-face discussion between geographically dispersed teams, and sharing content, has transformed how things get done.

We are helping organizations choose an enterprise collaboration platform that best meets their needs. We can then help them fully integrate this into their work environment. Getting this right helps increase productivity and collaboration. It also provides the necessary foundation to fully support hybrid working.

Video conferencing

Video Conferencing

As we embrace the distributed workforce, video is playing an important part in maintaining that face-to-face collaboration, connecting teams and bringing remote people into the meeting room.

We can help you turn every meeting room into a video enabled collaboration space. From immersive video conferencing with high-definition cameras and audios, through to huddle room smart boards that enables video, presentations and even whiteboarding to be shared across the team.

Contact center

Contact Center

For the parts of your business that engage with customers, it is essential that your staff have the technology to deliver the best possible experience to your customers.

The contact center is no longer solely about answering customer calls. It is about efficiently and effectively dealing with customer inquiries over a broad range of channels. This includes voice, chat, email and SMS. We help our customers to put in place hosted contact center solutions that can transform customer engagement and help enable them to differentiate through service.

Why Highpoint

HighPoint have been providing Technology Infrastructure Solutions for 25 Years. We are award-winning specialists in network infrastructure, mobility, collaboration, data center and security. We are a problem-solving company standing on the foundation of our honesty, integrity, and trust. We are driven by our customers’ needs and not by profit margins.

See our About Us page to find out more