IT Technician Level 2
IT Technician Level 2
A HighPoint IT Technician Level 2 position is primarily responsible for providing technical support to our
internal users and systems.
Role Description
The IT Technician Level 2 position reports to the IT Manager and is primarily responsible for providing technical support to our internal users and systems. Secondarily, this position may engage in customer-facing support procedures within the Network Operations Center (NOC), as needed.
Responsibilities
- Provide Tier 1–2 support technical support for all inbound calls and tickets
- Review, assess and complete IT support requests
- Set up and manage user accounts, permissions, and workstations
- Support remote users and mobile device management
- Manage Active Directory, DNS, DHCP, and Windows Security patching
- Monitor server performance and uptime (Windows/Linux).
- Ensure data backups, disaster recovery protocols
- Manage cloud services (e.g., Microsoft 365)
- Provide timely and effective technical support to meet user’s expectations via telephone or in person
- Ability to troubleshoot and resolve system and network issues i.e. connectivity, applications, Internet,
WAN - Additional tasks as directed by management
Requirements
- CompTIA A+ preferred
- Familiarity with cloud platforms and SaaS tools
- Troubleshooting desktop, server, and network issues
- Knowledge of Microsoft Office Suite
- Administration of Active Directory
- Excellent written and verbal communication skills with focus on customer satisfaction
- Customer service skills
- Proactive approach and good troubleshooting techniques.
- Strong problem solving skills with an emphasis on quick problem resolution.
- Be very attentive and detail oriented.
- Ability to focus on multiple tasks simultaneously.
Our Story
HighPoint was established in 1996 and has since become a leading technology partner for some of the world’s most prominent IT vendors. The name “HighPoint” was selected to pay tribute to the High Point Monument which is the highest elevation in the state of New Jersey at 1,803 feet – and is located near the childhood home of the company’s founders, brothers Mike and Tom Mendiburu. HighPoint’s logo features a small triangle inside the “P” which represents the pyramid atop the obelisk found at the peak of High Point State Park.
HighPoint is known as a leader in technology solutions and is consistently recognized by industry experts as a top performer. HighPoint is featured on CRN’s Solution Provider 500 List, is a recent recipient of the Minority Business Supplier of the Year Award by The New York and New Jersey Minority Supplier Development Council, and is frequently honored by its customers, manufacturers, and suppliers as a distinguished partner.
- Our unwavering commitment to the health, happiness, and success of our employees is undoubtedly a differentiator for us – we’re proud of the many contributions our team makes to the communities in which we work, live, and play.
- We believe that being honest, living a life with integrity, and earning the trust of those around us are guiding principles that we should all employ.
Fine Print: To reach as many candidates as possible, HighPoint leverages numerous job boards and employment posting services to get the word out about available positions. Regardless of how you found this role, the easiest way to apply for a position at HighPoint is to visit our LinkedIn careers site and follow the submission instructions posted there.
HighPoint provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Schedule:
Full Time
Level:
Level 2
City:
UK-London
Travel: