Global Hedge Fund Streamlines IT Asset Management with HighPoint
Client Summary
A leading global hedge fund, managing operations in 45 countries with $10.5B+ in revenue, needed a trusted partner to manage its extensive IT portfolio and support high-stakes trading operations. With more than 200,000 parts and 300+ unique IT products, the firm required a solution that was agile, secure, and precise.
Challenges
The hedge fund faced critical demands:
- Complex IT Needs: vast global infrastructure requiring speed and security
- Time Sensitivity: strict 2-hour SLA for IT requests
- High Volume: 3,000+ monthly part requests across multiple OEMs
- Decentralized Workforce: remote operations requiring seamless global access
Solution
HighPoint deployed a 35-person expert team to deliver:
- Implementing a Digital Bin Inventory Management system for real-time tracking
- Establishing a 2-hour SLA to meet urgent trading demands
- Providing secure warehousing and logistics with a 40,000 sq. ft. facility
- Delivering actionable insights and transparent reporting through a client portal
- Supporting sustainability goals with a zerocarbon footprint commitment
“HighPoint isn’t just a vendor; they are a strategic partner. Their agility, precision, and real-time insights ensure our IT operations remain seamless, giving us the confidence and competitive edge we need in fast-paced financial trading.”
Impact
HighPoint’s automated, data-driven approach enabled the bank to:
- Unmatched Responsiveness: consistent 2-hour SLA performance
- Operational Efficiency: streamlined IT logistics and decommissioning processes
- Strategic Insight: real-time inventory visibility supporting faster decision-making
- Trusted Partnership: alignment of values and goals, fostering long-term collaboration
Key Achievements
200,000+ assets securely managed
3,000+ monthly requests handled with 2-hour SLA
Digital Bin Inventory Management system
deployed
Sustainability-focused, zero-carbon footprint operations
Long-term partnership
driving continuous optimization
