Krispy Kreme, a global leader in doughnuts and coffee with 21,500 employees and 1,200+ locations across 26 markets, needed a trusted partner to strengthen and scale its IT infrastructure. With rapid expansion underway, the company required expert support to secure operations and reduce the burden on its in-house team.
Challenges
Krispy Kreme faced growing IT complexity:
Managing network infrastructure, Meraki systems, and Palo Alto firewalls internally was resource-intensive
In-house resources lacked the breadth of expertise needed for global operations
Rising costs from fragmented IT management
Need for a partner to integrate directly with internal teams while maintaining budget control
Solution
HighPoint delivered a comprehensive managed services solution through a phased approach that built trust and ensured seamless integration. Key services included:
Network Infrastructure Managed Services: ongoing support for global operations
Meraki Infrastructure Management: full support across U.S. stores
Firewall Management: proactive monitoring and patching of Palo Alto firewalls
Additional Services: vendor management, telecom support, MAC services, and vulnerability patching
HighPoint’s phased engagement, beginning with professional services in 2022 (staff augmentation, pen testing, cloud services, loyalty app support) — established confidence before expanding to fullscale managed services.
Impact
Krispy Kreme achieved measurable results:
Seamless Transition: smooth shift from professional services to comprehensive managed services
Enhanced Security: proactive management and patching of vulnerabilities
Operational Efficiency: reduced burden on internal teams with streamlined IT operations
Global Scalability: robust, secure IT infrastructure to support continued growth
“HighPoint go above and beyond to provide excellent service. We have complex support contracts and working in partnership with HighPoint, allows us to manage these more effectively. We have reduced our overall operational costs through multi-year contract consolidation exercises, as well as valuable time saved. These type of exercises allow us to proactively budget whilst having a holistic view of the full technology lifecycle.”