Major finanical technology institution reduces total contract value by over 15% with Highpoint
Client Summary
A leading global retailer operating a 900,000 sq. ft distribution facility needed a reliable, high-performance Wi-Fi solution to support nearly 1,000 connected devices. With increasing demand and an upcoming seasonal surge, the company required seamless coverage, improved visibility, and future-ready capabilities.
Challenges
Following multiple mergers and acquisitions, the
client faced:
- A fragmented contract and vendor landscape
- High operational costs and inefficiencies
- Poor user experience and low adoption of collaboration tools
- No unified collaboration solution to meet diverse global needs
They needed a strategic partner to streamline
collaboration, reduce costs, and improve user
satisfaction.
Solution
HighPoint partnered with the client to:
- Identify and select Cisco collaboration as solution of choice for the desired outcomes
- Consolidate disparate licensing into a unified Global Flex plan
- Design and implement a tailored collaboration solution
- Provide technical support and training to ensure adoption
- Promote best practices and ongoing user engagement
Impact
HighPoint’s customer focused approach delivered measurable cost savings, operational efficiencies, and a significantly improved collaboration experience across the organization.
“With HighPoint’s Next Gen Wi-Fi, we eliminated dead zones, reduced congestion, and created a future-ready network, enabling us to meet growing demands with confidence.”
Key Achievements
15%+ reduction in total contract value
Collaboration-related service desk cases reduced from 750 to 300/month
All production regions migrated to the new Flex plan
CSAT score improved from 3.65 to 4.7 out of 5
Seamless execution of user provisioning, migration, and testing
