Welcome to HighPoint
Global Headquarters:
5 Gail Court Sparta, NJ 07871
info@highpoint.com
US: +1 (973) 940-0040
UK: +44 (0) 1895 262 350
HighPoint Service Center: (888) 214-3253
HighPoint’s Customer Success Methodology aligns solutions with your business outcomes. Through a Customer Success Plan (CSP), we track benefits via KPIs and proactively ensure you realize lasting value from your technology investments.
HighPoint’s CX practice keeps your success front and center. We align every initiative with your business goals, measure progress through clear KPIs, and proactively guide adoption to ensure technology delivers lasting value. Through regular reviews and continuous improvements, we help your organization evolve with confidence and achieve outcomes that matter.
Define business outcomes and KPIs in a customer success workshop, then produce and approve a Customer Success plan.
Implement the solution and execute the action plan detailed in the CSP to drive adoption and attainment of KPI’s
Conduct regular service and performance analysis against KPIs, with quarterly reviews to track progress.
Use KPI analysis to agree on focus areas and execute actions to remove barriers to success.
Hold an Annual Success Review, deliver a Customer Success Report, and implement a new plan for the next period.
We design solutions around end users, empowering employees and delighting customers with frictionless experiences.
We’ve helped global organizations break down silos, align teams, and deliver unified IT service experiences.
Through automation and proactive monitoring, we rapidly improve service performance and adoption metrics.
We embed analytics and continuous improvement, ensuring your customer experience evolves with changing expectations.