HighPoint’s HighTech provides a comprehensive suite of services designed to optimize your IT infrastructure. From network monitoring and server management to end-of-life support and security solutions, we deliver tailored solutions to meet your specific needs. Our global teams ensure your infrastructure operates seamlessly, securely and efficiently.
Infrastructure Monitoring & Management


Server Management & Administration


End-of-Life Maintenance & Support


SD-WAN Management Service


Wireless Managed Services


Unified Managed Endpoint Services


Hyperconverged Infrastructure (HCI) Management Service


Remote Hands Support Service


Certificate Management as a Service


Infrastructure Monitoring & Management
Our Infrastructure Monitoring & Management service provides round-the-clock oversight for your critical IT infrastructure. Through proactive 24/7/365 monitoring, our Digital Operations Centers (DOCs) become an extension of your IT department, continually ensuring the health and performance of key network devices like firewalls, servers, switches, VPNs, wireless access points and more. This approach not only detects issues early but also optimizes network performance to minimize downtime and support seamless business operations.
Key Service Features

24/7/365 Monitoring

Customized Solutions

Expert IT Teams

Comprehensive Service Suite

Actionable Insights
Why Choose HighPoint?
Minimize Downtime:
Proactive monitoring reduces outages and boosts productivity.
Enhance Security:
We protect your network from cyber threats.
Boost Efficiency:
We handle network tasks, allowing IT to focus on strategy.
Adaptability to Growth:
Scalable solutions evolve with your business needs.
Server Management & Administration
HighPoint’s Server Management & Administration service provides expert, 24/7/365 management for your physical and virtual servers. Our proactive approach ensures your servers are always optimized, secure and performing at their best, while our experienced technicians handle all aspects of server administration, from monitoring and patching to backup and recovery. With a focus on scalability and compliance, we ensure your infrastructure grows with your business, enabling your IT team to focus on strategic goals.
Key Service Features

24/7/365 Monitoring

Patching and Regular Reporting

Expert Server Administration

Disaster Recovery and Backup

Server Optimization
Why Choose HighPoint?
Minimize Downtime:
Proactive monitoring reduces outages and boosts productivity.
Enhance Security:
We protect data and ensure compliance with regulations.
Efficient Operations:
We manage servers, allowing IT to focus on core tasks.
Adaptable Growth:
Scalable solutions support your business’s evolving needs.
End-of-Life Maintenance & Support
HighPoint’s End-of-Life (EOL) Maintenance & Support service maximizes the lifespan of your critical hardware, helping you manage aging equipment without compromising performance or security. Designed to keep essential systems running smoothly while you plan for upgrades, our service includes 24/7/365 support, swift part replacements and on-site engineer assistance. We aim to reduce downtime and keep your focus on core business priorities, enabling you to leverage existing investments before transitioning to new solutions.
Key Service Features

24/7/365 Support

Next Business Day Replacement

Expert Engineering Support

On-Site Field Engineers

Expedited RMA Process
Why Choose HighPoint?
Minimize Downtime:
Proactive support reduces disruptions from outdated equipment.
Focus on Core Business:
We handle maintenance, letting IT focus on strategy.
Enhanced Data Protection:
We secure EOL hardware with the latest updates.
Sustainable IT Practices:
We extend equipment lifespan and reduce e-waste.
SD-WAN Management Service
HighPoint’s SD-WAN Management Service provides expert management, monitoring and optimization to ensure your network operates at peak performance. With round-the-clock support, proactive issue detection and tailored network optimization, we help you achieve reliable, secure and cost-efficient network connectivity, enhancing both user experience and operational efficiency.
Key Service Features

24/7/365 Network Monitoring

Performance Optimization

Proactive Issue Detection

Security Enhancements

Expert Troubleshooting

Compliance Adherence
Why Choose HighPoint?
Prevent Outages:
24/7/365 monitoring ensures quick issue resolution.
Enhance Performance:
We optimize SD-WAN for faster applications.
Strengthen Security:
Advanced monitoring and threat detection reduce risks.
Optimize Costs:
We reduce bandwidth costs while improving performance.
Improve Experience:
We ensure smooth network performance and higher satisfaction.
Wireless Managed Services
HighPoint’s Wireless Managed Services provide a complete solution for the oversight, optimization and management of wireless networks. Our specialized teams integrate seamlessly with your IT department, offering 24/7/365 support, proactive issue resolution and advanced network optimization. This service allows businesses to fully offload wireless network management, enabling IT staff to concentrate on strategic projects while we ensure reliable, secure and high-performance wireless connectivity.
Key Service Features

24/7/365 Support

Real-Time Network Visibility

TAC/Vendor Management

Security Enhancements

Proactive Management and Optimization
Why Choose HighPoint?
Streamlined Management:
We simplify management, freeing IT for strategy.
Expertise and Support:
Our team optimizes your network with no training needed.
Enhanced Security:
We protect your network with proactive security practices.
Scalability and Flexibility:
Our service adapts, reducing staffing and hardware costs.
Unified Managed Endpoint Services
HighPoint’s Unified Managed Endpoint Services provide a holistic solution for endpoint management and security, designed to streamline and secure your device ecosystem. With 24/7/365 monitoring, automated provisioning, patch management and strong security features, we ensure optimal device performance and compliance. Our expert teams handle device management complexities, allowing your business to focus on strategic priorities.
Key Service Features

24/7/365 Monitoring

Mobile Device Management (MDM)

Proactive Threat Protection

Endpoint Security

Remote Device Management

User Provisioning and
De-provisioning

Patch Management

Reporting and Analytics

Inventory Management

Compliance Management
Why Choose HighPoint?
Enhanced Security:
We protect data with encryption, access controls, and threat detection.
Reduced IT Workload:
Automation allows IT to focus on critical initiatives.
Optimized Performance:
Proactive monitoring improves reliability and reduces downtime.
Compliance Assurance:
We enforce policies and ensure regulatory compliance.
Device Visibility:
Centralized reporting gives a complete view of assets.
Hyperconverged Infrastructure (HCI) Management Service
HighPoint’s HCI Management Service provides end-to-end management and optimization for hyperconverged environments. With 24/7/365 monitoring, proactive maintenance and scalability planning, we ensure peak performance and robust security, so you can focus on core objectives without IT distractions.
Key Service Features

24/7/365 Monitoring

Compliance Adherence

Performance Optimization

Proactive Maintenance

Scalability Management

Integration with Existing Systems

Security Measures
Why Choose HighPoint?
Risk Reduction:
Proactive monitoring minimizes breaches and downtime.
Cost Reduction:
Optimized management cuts costs and frees IT resources.
Improved Efficiency:
We boost performance, scalability, and responsiveness.
Competitive Advantage:
Well-managed HCI drives innovation and enhances customer experiences.
Remote Hands Support Service
HighPoint’s Remote Hands Support delivers on-site technical assistance for IT infrastructure. From troubleshooting to complex installations, our skilled technicians are available to provide hands-on support, ensuring rapid response to IT needs and minimizing operational disruptions.
Key Service Features

On-Demand Expertise

Security and Compliance

Global Coverage

24/7/365 Support

Proactive Monitoring and Intervention

Service-Level Agreements (SLA)

Flexible Engagement Models
Why Choose HighPoint?
Risk Reduction:
On-site support cuts data loss, downtime, and security risks.
Cost Reduction:
Lower IT expenses by reducing downtime and eliminating in-house staff.
Improved Efficiency:
Quick response and proactive maintenance reduce disruptions.
Enhanced Experience:
Minimal interruptions maximize uptime and satisfaction.
Focus on Core Tasks:
Frees IT to focus on strategic priorities, not routine tasks.
Certificate Management as a Service
HighPoint’s Certificate Management as a Service delivers comprehensive oversight of your digital certificates, ensuring they are secure, compliant and up to date. We manage the entire lifecycle – from discovery and issuance to renewal and revocation – minimizing security risks and maintaining uninterrupted operations.
Key Service Features

24/7/365 Support

Compliance Assurance

End-to-End Certificate Management

Centralized Control and Visibility

Advanced Automation

SSH Key Management

Proactive Monitoring and Alerting

SSL/TLS Certificate Management

Robust Security Measures
Why Choose HighPoint?
Risk Reduction:
Proactive management prevents breaches and downtime from certificate issues.
Cost Reduction:
Automation saves time and optimizes IT resources.
Competitive Advantage:
Strong security and compliance enhance your reputation.
Focus on Core Business:
We handle certificates, allowing IT to focus on innovation.
GET IN TOUCH
Let’s talk Managed Services. If you need support with your challenges, our specialists are happy to discuss your specific requirements. Provide us with a few details and we’ll connect you with an expert who will help you on your journey.