Go Ahead, Blame The Network – How To Find Root Cause In Under 60s

Recording

Watch the RECORDING

Reach out to us for more information

During this session, special guest Vijay Mistry from ThousandEyes (Cisco) joined HighPoint’s Jacques Grobler to show you how to:

  • Reduce the amount of time spent to detect, investigate and resolve problems by 60%.
  • Reduce bridge call attendance by 30%.
  • Discover exactly which provider in the digital delivery chain is responsible for degradations.
  • Speed up the post-incident investigation and reporting process by 40% while satisfying management, regulatory, commercial and continuous improvement requirements.
  • Achieve a 70% improvement in network change success.
  • Reduce user-submitted tickets by 20% – as well as MTTI and MTTR.
  • Enable front-line teams to increase first-call resolution rates by 20% at L1 and 60% above L1.