Creating a single view of the end-to-end digital customer experience

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Understanding The Digital Experience

Your business-critical applications are complex, they are seldom self-contained applications, but rely on a multitude of interdependent systems and services. They sit on an infrastructure that is virtualised and over a network that connects clouds to end-user devices.

Understanding the performance of your applications requires for you to have visibility into all of these component parts, and more importantly how they are working together to deliver the digital experience. You need the next level of observability across the full stack and the ability for your infrastructure, network and application teams to leverage the same tools to provide a single source of the truth.

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This guide explores the use cases for Infrastructure, Applications and Network teams in leveraging the Power of Observability.

network team

Observability has the potential to offer both operational relief and support strategic transformation for network teams. Through new levels of insight into network health and end-user experience, it surfaces a much clearer and overall picture of how the network impacts the services and experiences depending on it.

application team

Developers and application teams have a lot to gain from application observability. It is helping them to better understand modern architectures – spotting and connecting effects in a complex chain and tracing them back to their cause.

infrastructure team

Infrastructure teams are supporting monolithic applications on-premises while managing next-generation workloads in an always-on, hyper-distributed world. While application performance is the number one priority, infrastructure needs to remain efficient and costs kept in balance.

The rise of observability

Observability provides contextual data in real-time, supporting deeper analysis that unearths new insights into a specific domain. In other words, richer, deeper and more useful knowledge and context for what is happening within a system and more importantly its impact on a business.

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Visibility Monitoring

Traditional visibility monitoring centres around alerts and detecting outages. It is best suited for the detection of known problems and identifying patterns. This mainly focuses in providing you with the visibility of what is happening rather than why it is happening.

Example: “your application has failed”


This is a more methodical approach enabling you to proactively question, analyse and understand what is happening around business-critical applications. The value delivered is the ability to interrogate systems to discover the source of an underlying issue.

Example: “you have an application outage because of a bad gateway error – here is how to remediate this…”

You’re not the only one interested in observability

Network, Apps and Infrastructure teams all stand to gain from observability as every team needs a relevant outlook from which to better troubleshoot their domain.

Observability is an important step and an opportunity to unite monitoring tools to create a single aggregated view of how your stack is performing and the impact it is making on your business. For the first time you could harness the power of connected insights!

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