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Understanding The Digital Experience

Gain a comprehensive understanding of observability

Covering a range of topics, this eBook provides an in-depth look at how observability can help your organisation.

Learn how observability can help you solve problems

This eBook provides real-world examples of how observability can help IT teams troubleshoot issues faster, reduce downtime, and improve performance.

Unify your teams

This eBook provides insights into how different teams can work together to gain a holistic view of your digital infrastructure.

Improve the digital experience

Covering topics such as end-user experience, network health, and application performance, offering insights and solutions to help you deliver a better digital experience.

Stay ahead of the curve

The eBook offers a forward-looking perspective on observability and how it is evolving.

Which Teams Can Observability Help?

Network Teams

Observability has the potential to offer both operational relief and support strategic transformation for network teams. Through new levels of insight into network health and end-user experience, it surfaces a much clearer and overall picture of how the network impacts the services and experiences depending on it.

Application Teams

Developers and application teams have a lot to gain from application observability. It is helping them to better understand modern architectures – spotting and connecting effects in a complex chain and tracing them back to their cause.

Infrastructure Teams

Infrastructure teams are supporting monolithic applications on-premises while managing next-generation workloads in an always-on, hyper-distributed world. While application performance is the number one priority, infrastructure needs to remain efficient and costs kept in balance.

Visibility Monitoring

Traditional visibility monitoring centres around alerts and detecting outages. It is best suited for the detection of known problems and identifying patterns. This mainly focuses in providing you with the visibility of what is happening rather than why it is happening.

Example: “your application has failed”


This is a more methodical approach enabling you to proactively question, analyse and understand what is happening around business-critical applications. The value delivered is the ability to interrogate systems to discover the source of an underlying issue.

Example: “you have an application outage because of a bad gateway error – here is how to remediate this…”

The rise of observability

Observability provides contextual data in real-time, supporting deeper analysis that unearths new insights into a specific domain. In other words, richer, deeper and more useful knowledge and context for what is happening within a system and more importantly its impact on a business.

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We’ve broken this document down by infrastructure, application and network, so you can flip to the part of this guide most relevant to you.