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Careers

See below for our full list of career opportunities.
If you’d like to apply for one of our openings, please click here to send us a message.

We are seeking an energetic, well-rounded, career minded individual, who will function as a Datacenter Security
Engineer. The candidate will be an integral subject matter expert (SME) and have a diverse technology background
to maintain all aspects of our client’s environment. A successful candidate will provide analysis, recommendations
for improvement, and help drive initiatives to completion. The engineer will engage in tactical activities to
continuously improve and meet HighPoint and our client business needs.

This position will be part of Managed Services practice (24x7 NOC) which provides monitoring and remote/on-site
technical support services.

Level: Mid to Senior (8+ years of working experience), non-management
Status: Full Time
Locations: Remote and/or HighPoint NE or SE Region
Travel: 10-20%

Role Description

This position is responsible for providing technical guidance to the network engineer support group. The individual
will be responsible to work closely with all NOC engineers to ensure customer satisfaction and resolution. He/she
will, as the technical advocate, possess strong organizational and communication skills. They will provide
uninterrupted service and incident/problem management for client related requests and monitoring events. In
addition, take a lead on all L2 tickets, escalate to vendor and/or HighPoint L3 resources as needed.

Responsibilities

Datacenter

- Provide technical guidance to NOC engineering group for clients managed by the HighPoint NOC
- Train other NOC Engineers on new or advanced products and services
- Responsible for event notification acknowledgement and correlation via Network Management System (NMS)
- Responsible for monitoring setup and audit to make sure all device KPIs are added to monitoring and have proper alerting profiles enabled
- Proactive review for all system events and logs, identify trends and potential problems
- Support all services and systems for maximum reliability, provide corrective maintenance direction as required
- Investigation and root cause analysis for major outages
- Work with vendors to resolve issues, i.e., Cisco, ATT, Verizon, VMware
- Document issues and resolutions steps, by creating and/or contributing technical content for enhancing procedures/SOPs and policy documents for functions within the NOC
- Using strong trouble-shooting skills, advanced diagnostic tools, and experience to resolve and restore service in a timely and efficient manner
- Assist in trouble ticket and technical escalation path forward and resolution

- Responsible to work with customers on troubleshooting, incident resolution, change management, and communicating technical issues
- Work with field technicians in the clearing of troubles and/or network outages
- Escalate to Lead Engineer or NOC Manager as necessary for trouble resolution
- Act an escalation point of contact for 1st Level support
- Participate 24x7x365 on call staff coverage
- Ability to work a variety of shifts

 

Cybersecurity

- Ability to investigate open-source software and solutions and extend them to provide custom solutions 

- Basic understanding in building and maintaining security systems 

- Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering 

- Basic understanding with network security and networking technologies and with system, security, and network monitoring tools 

- Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols 

- Demonstrate the ability to articulate and communicate effectively to diverse audiences and properly translates security and risk management terminology into business terms and recommends alternative solutions to these stakeholders 

- Basic understanding of Security Operations and Integration in an Enterprise environment

 

Requirements

- Ability to maintain XenApp and XenDesktop images 

- Strong knowledge and working experience of desktop imaging and deployment mechanisms leveraging technologies like Microsoft Deployment Toolkit, Windows ADK and WDS 

- Strong knowledge and working experience with designing, implementing, and supporting different Virtualization technology including VMware, Nutanix, and Acropolis 

- Strong knowledge and working experience with Patching tools such as Managed Engine and SolarWinds 

- Experience with different storage technologies and connectivity including iSCSI and NFS 

- Excellent and proven knowledge of Microsoft technologies including but not limited to Windows Server, Office365, Active Directory, Clustered File Services, DNS, Group Policy, DFS, PKI, etc. 

- Knowledge automation and scripting languages (PowerShell knowledge preferred) 

- Experience with third-party SSO providers 

- Experience with enterprise backup configuration and data recovery 

- Understanding application layer and dependencies on core network infrastructure 

- Troubleshooting application issues

 

Competencies

- Excellent written and verbal communication skills with focus on customer satisfaction 

- Seasoned customer service skills 

- Proactive approach and good troubleshooting techniques 

- Strong problem-solving skills with an emphasis on quick problem resolution 

- Attentive and detail oriented 

- Ability to focus on multiple tasks simultaneously 

- Prior helpdesk and ticketing system experience is a plus

If you’d like to apply for one of our openings, please click here to send us a message.