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Careers

See below for our full list of career opportunities.
If you’d like to apply for one of our openings, please click here to send us a message.

We are seeking an energetic, well-rounded, career minded individual, who will function as a Datacenter Security
Engineer. The candidate will be an integral subject matter expert (SME) and have a diverse technology background
to maintain all aspects of our client’s environment. A successful candidate will provide analysis, recommendations
for improvement, and help drive initiatives to completion. The engineer will engage in tactical activities to
continuously improve and meet HighPoint and our client business needs.

This position will be part of Managed Services practice (24x7 NOC) which provides monitoring and remote/on-site
technical support services.

Level: Mid to Senior (8+ years of working experience), non-management
Status: Full Time
Locations: Remote and/or HighPoint NE or SE Region
Travel: 10-20%

Role Description

This position is responsible for providing technical guidance to the network engineer support group. The individual
will be responsible to work closely with all NOC engineers to ensure customer satisfaction and resolution. He/she
will, as the technical advocate, possess strong organizational and communication skills. They will provide
uninterrupted service and incident/problem management for client related requests and monitoring events. In
addition, take a lead on all L2 tickets, escalate to vendor and/or HighPoint L3 resources as needed.

Responsibilities

Datacenter

- Provide technical guidance to NOC engineering group for clients managed by the HighPoint NOC
- Train other NOC Engineers on new or advanced products and services
- Responsible for event notification acknowledgement and correlation via Network Management System (NMS)
- Responsible for monitoring setup and audit to make sure all device KPIs are added to monitoring and have proper alerting profiles enabled
- Proactive review for all system events and logs, identify trends and potential problems
- Support all services and systems for maximum reliability, provide corrective maintenance direction as required
- Investigation and root cause analysis for major outages
- Work with vendors to resolve issues, i.e., Cisco, ATT, Verizon, VMware
- Document issues and resolutions steps, by creating and/or contributing technical content for enhancing procedures/SOPs and policy documents for functions within the NOC
- Using strong trouble-shooting skills, advanced diagnostic tools, and experience to resolve and restore service in a timely and efficient manner
- Assist in trouble ticket and technical escalation path forward and resolution

- Responsible to work with customers on troubleshooting, incident resolution, change management, and communicating technical issues
- Work with field technicians in the clearing of troubles and/or network outages
- Escalate to Lead Engineer or NOC Manager as necessary for trouble resolution
- Act an escalation point of contact for 1st Level support
- Participate 24x7x365 on call staff coverage
- Ability to work a variety of shifts

 

Cybersecurity

- Ability to investigate open-source software and solutions and extend them to provide custom solutions 

- Basic understanding in building and maintaining security systems 

- Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering 

- Basic understanding with network security and networking technologies and with system, security, and network monitoring tools 

- Familiarity with web related technologies (Web applications, Web Services, Service Oriented Architectures) and of network/web related protocols 

- Demonstrate the ability to articulate and communicate effectively to diverse audiences and properly translates security and risk management terminology into business terms and recommends alternative solutions to these stakeholders 

- Basic understanding of Security Operations and Integration in an Enterprise environment

 

Requirements

- Ability to maintain XenApp and XenDesktop images 

- Strong knowledge and working experience of desktop imaging and deployment mechanisms leveraging technologies like Microsoft Deployment Toolkit, Windows ADK and WDS 

- Strong knowledge and working experience with designing, implementing, and supporting different Virtualization technology including VMware, Nutanix, and Acropolis 

- Strong knowledge and working experience with Patching tools such as Managed Engine and SolarWinds 

- Experience with different storage technologies and connectivity including iSCSI and NFS 

- Excellent and proven knowledge of Microsoft technologies including but not limited to Windows Server, Office365, Active Directory, Clustered File Services, DNS, Group Policy, DFS, PKI, etc. 

- Knowledge automation and scripting languages (PowerShell knowledge preferred) 

- Experience with third-party SSO providers 

- Experience with enterprise backup configuration and data recovery 

- Understanding application layer and dependencies on core network infrastructure 

- Troubleshooting application issues

 

Competencies

- Excellent written and verbal communication skills with focus on customer satisfaction 

- Seasoned customer service skills 

- Proactive approach and good troubleshooting techniques 

- Strong problem-solving skills with an emphasis on quick problem resolution 

- Attentive and detail oriented 

- Ability to focus on multiple tasks simultaneously 

- Prior helpdesk and ticketing system experience is a plus

The NOC Manager's role is to supervise and ensure the efficient operation of HighPoint and client's network, servers, data center, and associated equipment and software. This includes managing the NOC staff responsible for monitoring and diagnosing network and hardware problems. The NOC Manager will also work closely with Managed Services leadership team to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the Managed Services organization.

Level: Senior-Level (10+ years of working experience)
Status: Full Time
Locations: US-NJ-Sparta, US-NC-Charlotte
Travel: 10-25%

Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty in a
24x7x365 environment. The responsibilities and requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

 

Strategy & Planning
Lead HighPoint Managed Services operational planning and projects and organize and negotiate the
allocation of NOC resources.
• Work with stakeholders to define business and systems requirements for new technology
implementations.
• Ensure the efficient utilization of NOC resources – including personnel and equipment – across the
organization.
• Manage staffing levels for the NOC and recommend new resources based on organization and client
demands.
• Coach and mentor engineers to ensure personnel are working issues as efficiently and accurately as
possible in a team oriented professional culture.
• Oversee all reports and documentation related to network and systems operations.
• Develop and implement all functional policies and procedures, including those for incident
management, change management, and problem management.
• Willing to take ownership and provide other duties as assigned.

 

Acquisition & Deployment
• Manage the deployment, monitoring, maintenance, development, upgrade, and support of HighPoint
and Client systems, including networks, data centers, servers, PCs, operating systems, and associated
hardware.
• Develop business case justifications and cost/benefit analyses for NOC spending and initiatives.
• Approve purchase of equipment and supplies to meet operational requirements of the business.
• Analyze existing operations and make recommendations for the improvement and growth of HighPoint
and Client network infrastructure and IT systems.

• Conduct research and remain current with the latest technologies and solutions in support of
procurement efforts.
• Develop requests for proposal.

Operational Management
• Ensure adequate coverage for the 24x7x365 environment so that the network infrastructure is always
running effectively, which includes continuous monitoring of all services and ensuring that every
reasonable effort is made to restore service as quickly as possible in the event of an outage.
• Manage NOC staffing, including recruitment, supervision, scheduling, development, evaluation, and
disciplinary actions.
• Manage and report on NOC KPIs/SLAs related to incident, problem, and change management.
• Establish and maintain regular written and in-person communications with the organization’s and
client’s executives, department heads, and end users regarding pertinent NOC activities.
• Oversee operations-related projects and project portfolio.
• Assist in the overseeing of internal end-user services, including help desk and technical support
services.
• Administer performance reviews and implement changes accordingly.

Requirements

Education & Certification
Four-year university degree or college diploma in the field of computer science and/or 10 years
equivalent work experience.
• CCNA, CCNP, CCIE a plus.

Knowledge & Experience
• 6+ years’ experience managing and configuring enterprise-wide technical solutions across Network,
Cloud, and/or Security focus areas.
• 5+ years’ experience managing a high-volume Network Operations Center.
• Exceptional technical knowledge of IT Operations and Support across Network, Cloud, and/or Security
focus areas.
• Hands-on experience troubleshooting hardware such as servers, routers, switches, firewalls, modems,
network interface cards, etc.
• Excellent knowledge of current protocols and standards, including TCP/IP.
• Understanding of orchestration and automation methodologies pertaining to the specific needs of a
managed services provider
• Knowledge and understanding of system flow charts, data processing concepts, and
telecommunications principles.
• Experience in a Managed Services environment.
• Experience with Autotask and Logic Monitor a plus.
• Experience in Public Cloud architectures (Azure/AWS) are a plus.

Personal Attributes
• Demonstrated leadership and personnel management skills.

• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into security issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in
emergency situations.
• Ability to present ideas in a user-friendly language.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Experience working in a team-oriented, collaborative environment.
• Exceptional documentation & technical writing skills.
• Passionate about providing a high quality of service and believes in relentless customer satisfaction.
• Promote a strong work ethic with the ability to meet commitments & deadlines.
• Ability to maintain ownership & independence in a fast-paced high-volume environment.
• Ability to maintain a sense of professionalism & urgency in all customer communications.

Work Conditions
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other
computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Work Authorization/Security Clearance
• US Citizen
• Background Investigation

Our Story

HighPoint was established in 1996 and has since become a leading technology partner for some of the world's
most prominent IT vendors. The name “HighPoint” was selected to pay tribute to the High Point Monument
which is the highest elevation in the state of New Jersey at 1,803 feet – and is located near the childhood home
of the company’s founders, brothers Mike and Tom Mendiburu. HighPoint’s logo features a small triangle inside
the “P” which represents the pyramid atop the obelisk found at the peak of High Point State Park.
HighPoint is known as a leader in technology solutions and is consistently recognized by industry experts as a
top performer – HighPoint is featured on CRN’s Solution Provider 500 List, is a recent recipient of the Minority
Business Supplier of the Year Award by The New York and New Jersey Minority Supplier Development Council,
and is frequently honored by its customers, manufacturers, and suppliers as a distinguished partner.

• Our unwavering commitment to the health, happiness, and success of our employees is undoubtedly a
differentiator for us – we’re proud the many contributions our team makes to the communities in which
we work, live, and play.
• We believe that being honest, living a life with integrity, and earning the trust of those around us are
guiding principles that we should all employ.

 

Fine Print

To reach as many candidates as possible, HighPoint leverages numerous job boards and employment posting
services to get the word out about available positions. Regardless of how you found this role, the easiest way
to apply for a position at HighPoint is to visit our LinkedIn careers site and follow the submission instructions
posted there.
HighPoint provides equal employment opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type regardless of race, color, religion, age, sex, national origin,
disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any
other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.

General Purpose of the Job:

This person will be responsible for providing leadership to the US based presales technical resources. This includes the Solutions Architects (SA), Presales Engineer, etc. for HighPoint. The Director will manage performance, recruit new resources, develop resource skills, reinforce the organization’s sales and technology strategies through the presales engineering and solution design support provided to salespeople. They will also help to provide presales technical and solution deign support to the sales group as a player/coach. This person helps to drive professional and managed service projects with prospects, customers and clients and that they are scoped and proposed accurately and profitably. In addition, they work to drive product opportunities that are accurately and profitably proposed.

The SA Director, along with the engineering delivery leader(s) and project managers, ensures that projects are delivered on time and on budget. In addition, they support the customer satisfaction, professional services, managed services and product gross profit goals and objects set in coordination with the executive leadership team.

Essential Duties and Responsibilities:

1. Participates as a member of the HighPoint senior leadership team supporting the corporate strategic direction, culture, fundamentals, etc. Also supporting business wide planning and execution, while representing the perspectives and needs of the functions supervised.
2. Supervises Solution Architect recruitment, Solution Architect’s development, retention, and organization of the Solutions Architects and other presales resources within HighPoint’s US business territory in accordance with corporate budgetary objectives and personnel policies.
3. Conducts monthly 1-to-1 meetings with each direct report for the minimum of two hours.
4. Oversees professional services and managed services SOW’s as well as hardware, software, and maintenance quoting processes and deliverables.
5. Defines, reviews, and manages key performance indicators (KPIs) for Solutions Architect group.
6. Contributes collaboratively within a creative and fast-paced environment to ensure design and delivery of high quality, scalable and innovative, configurable solutions that adhere to the industry’s and Company’s standards for computing, architecture, cybersecurity and privacy.
7. Accountable for the Solution Architecture organization’s budget and meeting organizational expenditure requirements.
8. Provides leadership to the organization’s regional management teams, while fostering a culture of accountability, professional development, high-performance, and ethical behavior. Personal development planning is also required.
9. Ensures that all aspects of the technology solutions being positioned by Solutions Architects comply with its best practices and are delivered in the most cost-effective manner possible.
10. Meets with OEM account managers, as necessary, to discuss opportunities within key accounts in support of account teams. Participates in partner provided training, conferences and events in order to strengthen relationships and solution awareness.
11. Responsible for ensuring that the Company’s project management methodology is adhered to and included in professional services proposals.
12. Provides a broad range of technical guidance as needed to solution architects and engineers
dealing with complex technology problems.
13. Upholds standards and guidelines for interaction with prospects, customers and clients and establishes and maintains productive peer-to-peer relationships with prospects, customers,
and clients.
14. Enhances company reputation by actively practicing and supporting the HighPoint Way Fundamentals.
15. Collaborates with all HighPoint regions and departments as required.
16. Adherence to regular and predictable attendance and punctuality.
17. Performs other duties as assigned.

Most Critical Competencies:

• Visionary Leadership - Displays passion and optimism; Inspires respect and trust;
Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and
subordinates.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Business Acumen - Results driven; Understands business implications of decisions;
Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weakness; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Judgment - Displays willingness to make decisions: exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and Analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Knowledge, Skills and Experience Required:

• Minimum 10 years of relevant engineering experience in technologies such as network infrastructure (route/switch/wireless), datacenter (compute/storage/backup), cybersecurity (penetration testing/console assessments/password cracking/social engineering/etc.).

• Minimum of 10 years of experience writing professional and managed services proposals and designing relevant solutions and building product (hardware/software/support) bills of materials.

• Minimum of five years leading a Solution Architect team (or equivalent team with different name).

• Bachelor's Degree or Master’s Degree or greater than 10 years’ experience, or equivalent combination of education and experience in related field.

• Language Skills - Ability to read, analyze and interpret common scientific and technical journals, group financial reports and general legal documents. Ability to respond to common inquiries or complaints from customers or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, board of directors, etc.

• Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.

• Presentation Skills – Ability to present to individuals and groups (large and small) via discussion, whiteboard, PowerPoint, etc.

• Reasoning Ability - Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Computer & Software Skills – Customer/Partner contact management systems, Sales Management software, Order Management and Processing systems, Project Management software, Spreadsheet, Word Processing and Presentation software and Payroll and Personnel Support systems. The systems and applications include but are not limited to:
• Intuit
• Microsoft Dynamics
• Microsoft Office
• Microsoft Project
• Projector
• Promys
• PowerBI

Job Description - Account Manager – I

FLSA Status: Exempt:

Revision/Date: Revision 1.0 / November 19, 2021

General Purpose of the Job:

HighPoint Account Managers are responsible for building and supporting the High Point Customer base. Account managers are asked to perform sales related activities to help prospect, qualify, and close deals with customers enabling continued corporate growth. Additionally, the position is responsible for providing overall account management post sale to named accounts.

This is a full-time, salaried position based in Charlotte, North Carolina that will report to the Southeast Director of Sales. The primary focus for HighPoint Account Managers is to:

  • Identify new prospects through their network, social networks, outbound customer outreach, and partner channels
  • Manage qualified prospects through the sales lifecycle from first contact through contract negotiation and including project kickoff
  • Provide high quality account management to ensure high customer satisfaction levels enabling “an unwillingness on our customers part to do business without us”
  • Meet or exceed revenue and GM targets to support company growth objectives

Prospect Identification
• Identify account targets that are “white space” accounts to build or add to a named account territory
• Work within HighPoint (ie. Marketing, Sales Management, Technical Practices) as well as manufacturing partners to generate customer interest
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas

Opportunity Management:
• Qualifies candidate sales opportunities and sets strategy for pursuit
• Coordinates and assists in presenting solution overviews with regards to enabling business outcomes for our customers
• Negotiate contracts and close agreements to maximize profits
• Ensure timely and successful delivery of our solutions according to customer objectives

Account Management:
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Clearly communicate the progress of monthly/quarterly initiatives to internal and
external stakeholders

Company Objectives:
• Manage pipeline and sales activity inside CRM tool set
• Forecast monthly/quarterly/yearly sales forecast in support of meeting corporate
objectives
• Prepare Account Plans and Account Status Reports

Professional Qualifications:
• Associate’s Degree (AA) or Bachelor’s Degree (BA) or five to seven years’
experience, or equivalent combination of education and experience in related field.
• Excellent written and verbal presentation skills
• Language Skills - Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Mathematical Ability - Ability to calculate figures and amounts such as discounts,
interest, commissions, proportion, percentages, etc. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Computer Skills - Contact Management Systems, Spreadsheet Software, and Word
Processing (Microsoft Office) Software
• 2+ years business-to-business sales and/or account management

Job Description – Senior Network Engineer

 

FLSA Status:             Exempt

Revision/Date:           Revision 1.0 – November 22, 2021

General Purpose of the Job:

The Senior Network Engineer role requires advanced computer and network skills. The role requires the engineer to deploy and manage large scale network Infrastructure projects and with strong experience in advanced routing, switching and firewalls configuration.

Senior Network Engineer will also be responsible for implementing network Infrastructure security systems and Wireless and assist teams in deployment of Cisco Unified collaboration and Data Center solutions.  Advanced computer skills are important in this position, and knowledge of other essential software such as MS Office, MS Visio, project management and similar.

 

Essential Duties and Responsibilities:

  1. Work in a face paced environment to design, deliver high quality, scalable and innovative network infrastructure, and network infrastructure security solutions.
  2. Contributes collaboratively within a creative and fast-paced environment to ensure design and delivery of high quality, scalable and innovative, configurable solutions that adhere to the industries and Company’s standards for computing, architecture, cybersecurity and privacy.
  3. Implement network infrastructure solutions with advanced routing and switching protocols such as BGP, OSPF, ACI, VXLAN
  4. Implement Network Infrastructure Security solutions such as Firewalls (Cisco and Palo Alto), Network Access Controls (Cisco ISE or Aruba ClearPass, MFA (Cisco Duo or similar)
  5. Must be able to work with multiple customers and projects and able to certain level manage projects independently
  6. Must have Hand-on experience in troubleshooting network, wireless and security solutions
  7. Experience in developing implementation plans, test and pre/post upgrade and migration plans, rollback and backout plan.
  8. Document the implemented solutions and required artifacts such as Visio diagram, configuration templates and other deliverables defined in the statement of work
  9. Support implementation of Data Center, Collaboration and Wireless survey and assessments.

 

Most Critical Business Competencies:

  • Technical Skills– Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; shares expertise with others.
  • Proven ability to work in a culture of accountability, professional development, high-performance, and ethical behavior
  • Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
  • Project Management – Ability to understand and follow project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
  • Cost Consciousness – Works within the project budget and schedule; implements cost saving measures; Contributes to profits and revenue with timely delivery of projects; Conserves organizational resources.
  • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

 

Knowledge, Skills and Experience Required:

  • Bachelor’ Degree or master’s degree or equivalent with minimum 10 years of relevant engineering experience in technologies such as network infrastructure (route/switch/wireless), datacenter (compute/storage/backup). Advanced cybersecurity experience is an asset (penetration testing/console assessments/password cracking/social engineering/etc.).
  • Language Skills - Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents. Ability to respond to commons inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write speeches and articles for publication that conform to prescribed style and format.  Ability to effectively present information to top management, public groups, and/or boards of directors.
  • Mathematical Skills - Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
  • Reasoning Ability - Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

If you’d like to apply for one of our openings, please click here to send us a message.